K+ application offers the following features:

• Live TV: streams live signals of 5 exclusive K+ channels and hundred of attractive local and international TV channels.
• VOD: The VOD catalogue features thousands of hours of movies, series, documentaries, discoveries, kids, entertainment contents…
• Multiplatform experiences: continuous streaming experience within a single account on different devices; quick log in by scanning QR-code on Smart TV that only takes 1 second.
• My Videos: Subcriber’s favorite contents can be added to playlist for easy access.
• Picture in picture: minimize player on a small window pinned to a corner of the screen while using another app on the main screen
• Download to Go: watch content videos without connecting to the Internet
• Endless Play: Subsequent episodes in the same series or related VOD content will be suggested and automatically played when the current content is about to end.
• Start-over: Programs of 5 K+ channels and VTV channels can be replayed within 24 hours from the first airing time
• Broadcast schedule: presents a grid by channel, showing TV programs scheduled for up to one week in advance for K+ channels.
• Set Reminder: Subscribers can mark upcoming programs on LiveTV according to the broadcast schedule and K+ app will send a notification when the program starts.
• Parental control: Users can set pin code and minimum ages to limit contents which are not suitable for children (Default pin code is 1234; please kindly change your pin code at the 1^st time of app usage).
• Account info: This helps subscribers to check their subscription details as well as make online renewal for subscription package in website and mobile app.
• Profile Management: Users can create up to 4 profile members with different names and avatars in the same account.
• Connected device management: Subscribers proactively control all devices that are logged in with the account and delete promptly in the app.
• FAQ: a shortlist of frequently asked question to support users during utilization of K+ service.
• Support: Online web-based page in which user can search for detail guideline of each error code or notification while using K+ services.
• Delete account: Delete account is currently only available on tvOs and IOS in Profile of Settings menu. Please read the regulations carefully before proceeding on with the deletion in order to not affect your rights when using our services. User can also contact customer care hotline 1900 1592 for support on account deletion.

To enhance user experience, customer now can easily create K+ account with mobile number on:

Website: Access xem.kplus.vn, click on Sign Up button on the content banner on top of the site or the Sign up button on the top right of the site. After clicking on the button, user will be redirected to Sign up page where you key in your mobile number,  capcha code, OTP passcode & password to finish the process.

Mobile/ Tablet: Search and download K+ application from Appstore (IOS) or Play Store (Google), select Sign up button on the content banner on top of the application, key in mobile number & OTP passcode & password to finish the process.

Smart TV: Search and download K+ application from Application store in TV, select Sign up button on the content banner on top of the application or open Account Menu on the left and click on Sign up button , key in mobile number & OTP passcode & password to finish the process.

Each mobile number/ Email can register ONLY 1 account.

Note: For customer who has subscribed Satellite dish or K+TV BOX package, it is advisory to key in smartcard number or K+TV BOX to get K+ FREE on mobile or website.

In case, customer who has completed registration process without key in smartcard number or K+TV BOX, please contact 1900 1592 for support to edit account type.

User can log in K+ app in Mobile, Tablet, SmartTV or website by mobile number registered previously.

After updating to new app version, you shall have to re-log in. You can use ID & password of the old app version to log in the new app.

In case you forgot password, please click “Forgot Password” to get new one.

It is mandatory to update the latest version of application that have major changes in features or interface.

You can enjoy the latest features of the app after updating and you will need to re-log in to continue watching. 

Entertainment: is a diverse entertainment package priced from only 89,000 VND/month with many attractive perks. With a reasonable cost, you can enjoy three exclusive channels K+ACTION, K+ CINE and K+KIDS and the number of unique TV channels of various content genres such as Sports, Movies, Discovery, Kids, General entertainment… and thousands of VOD hour. Recently, the Entertainment package also included contents from HBO Go with all the top blockbuster in the world.

Full: is the ultimate entertainment package priced from 179,000 VND/month, providing the most complete experience of unique content on K+ system. The channel package includes all 5 exclusive K+ channels, namely K+CINE, K+ACTION, K+KIDS, K+SPORT1, K+SPORT2, with many hottest sport tournaments and hundreds of selected domestic and international TV channels and thousands of VOD hour.

Combo K+ FULL & HBO GO: is HBO GO's quality exclusive entertainment package priced from VND 220.000/month, bringing all contents from Full package, together with  thousands of hours of the latest blockbuster VOD and world-renowned series on HBO GO.

Customers can easily register for the 1^st time or renew current subscription pakage on all available renewal channels provided by K+ on website https://pay.kplus.vn/ and K+ app on mobile/ tablet or you can refer to other ways to purchase package here: https://www.kplus.vn/ho-tro/cac-cach-gia-han

Subscribers are able to upgrade current package to the higher package on website https://pay.kplus.vn/

Website: K+ can be accessed directly by logging on to website https://xem.kplus.vn/ on a PC or laptop. The supported browsers including: Chrome, Edge, Firefox, Safari on MAC, Opera.

Mobile/ Tablet: K+ app is available now for Android (ver 7.0 onwards) and iOS (ver 14.0 onwards) by FREE downloads from Google Play Store and App store. The jail-broken or rooted devices are not supported for the purpose of contents’ copyrights protection. And the non-vmp L1 devices or with systemID 8158 or 8159 are only supported with limited low-resolution streaming. Please kindly check your device information on DRM info application.

Smart TV: K+ app is compatible with Samsung TV (2018-2023 model, 2024 model temporarily not supported yet), LG TV (2018 model onward with webOS 4.0 onward), Android TV (from Android 7.0 onward), Linux TV, Apple TV and html5.

Each and every K+ account is eligible to log-in up to four devices in multi-devices (computer, smartphone, tablet and Smart TV) and can log in on 2 devices (**) for parallel streaming at a time.

It is possible for User to remove unwanted devices for continuous experience in app without other support (on K+ app mobile, pressing Setting button on upper right corner and press Connected Devices menu to do the deletion).

(**)

- For K+ app free account granted to subscribers using satellite dish & set-top-box or K+ TVBOX, customer can long in on only 1 device at a time.

- Smart TV is not applied for K+ app free account and K+ app 1-week package.

Only K+ account with active subscription can access to Live TV and watch the streaming channels.

K+ would support flexibly depending on the customer’s internet speed, at minimum 300kbps. The higher the speed of the Internet that Users have, the better the video quality can be. It is recommended to experience K+ via internet rather than via 3G/4G to avoid unexpected data consuming.

Besides, with quality optimization technology, K+ always brings the best out of the internet speed that the audiences have. Furthermore, online K+ service is completely unaffected by weather issues, which makes it very convenient for customers who love mobile television anytime, anywhere.

Inactive subscribers can still login with K+ account to watch free contents and access to all sections available except for paid content.

Changing a password of K+ account can be done via login on website www.kplus.vn or on K+ mobile application.

At the login screen, press “Forgot password” to reset password.

Each and every subscriber can register for only one (01) K+ account regardless of the information used from main or secondary subscription.

The quantity of channels varies by package, from 89 up to over 129 channels (in both HD and SD resolution).

The total number of channels on K+ online service might be different to that of the satellite channel package or K+TV BOX according to the license in each platform. 

There are several models of mobile devices on the market with low security features that do not meet the requirements of digital rights protection. K+ has a strict copyright protection policy, ensuring the interests of customers, so devices that do not guarantee will not be able to use K+ application (the jail-broken or rooted); or limited low-resolution streaming with non-vmp L1 devices or with systemID 8158 or 8159 for the purpose of contents’ copyrights protection. Please kindly check your device information on DRM info application.

Please log in to your K+ account on another device, go to Settings (upper right corner), then press Connected Devices menu to delete the device that you don't use anymore/lose. You should change your password by pressing “Forgot password” at the login screen.

K+ App is only provideded in Vietnam. In fact, channels and program broadcast rights on K+ platform is only authorized within Vietnam territory.

Please scan QR code in the top banner of Smart TV App; or go to website for package subscription https://pay.kplus.vn/

In order for users to access and enjoy more sports and entertainment content on K+, K+ has opened more free content, up to tens of thousands of hours of viewing, with advertisements. Users can enjoy the content as soon as they access the K+ website or open the application without having to pay or register for an account.

K+ promotional content only applicable on the K+ application platform, to customers who have not registered an account, have an account but have not registered a subscription package, accounts with a Barter deal package, and expired subscriptions

Customers should register for a subscription package to watch all the special entertainment content on K+ without ads.

Yes, the free K+ app account given with K+ TV Box whose subscription has expired can watch free content with ads.

Our Customer Care Center is available 24/7 at 1900 1592 (1,000VND/minute).

About 3,000 K+ retailers nationwide are listed by District and Province on website www.kplus.vn

We also have K+ stores and K+ shop-in-shops open from 8:30 to 21:00 and located in big cities as follows:

K+ STORES in Hanoi 

K+ STORE HAI BÀ TRƯNG

191 Minh Khai, Hai Bà Trưng
0967 525 476- 024 3201 9292

K+ STORE LONG BIÊN

312 Nguyễn Văn Cừ, Long Biên

0967 564 876 - 0904777791 - 024 38729609/-10

K+ STORE in Quang Ninh

K+ STORE QUẢNG NINH

803 Lê Thánh Tông, Hạ Long

0962 600 322 - 0203 381 9021

K+ STORE in Hai Phong

K+ STORE HẢI PHÒNG

204A Tô Hiệu, Lê Chân

0962 600 311 - 0225 382 2428

K+ STORES in Hochiminh City

K+ STORE TAN PHU

229 Tân Sơn Nhì, P. Tân Sơn Nhì, Q. Tân Phú

098 900 1488 - 028 6672 0088

K+ STORE DISTRICT 7

27 Nguyễn Hữu Thọ (Tòa nhà Sunrise City North), Tân Hưng, Q7

0988 870 817 - 028 2243 9988

K+ STORE DISTRICT 10

181 Tô Hiến Thành, Phường 13, Quận 10

0983 530 498 - 028 2245 3535 - 028 2245 3737

K+ STORE THU DUC

236 Võ Văn Ngân, P. Bình Thọ, Q. Thủ Đức

097 186 1893 – 028 6277 0777

K+ STORE in Danang

K+ STORE ĐÀ NẴNG

68 Nguyễn Văn Linh, Hải Châu

0986 626 721 - 0905401698 - 0236 3689713

K+ STORE in Binh Duong

K+ STORE BINH DƯƠNG

517 Đại lộ Bình Dương, Thủ Dầu Một

0988 016 766 - 0274 3684 888/-488

K+ STORE in Dong Nai 

K+ STORE BIÊN HÒA

244 Phạm Văn Thuận, P. Thống Nhất, TP. Biên Hòa, Đ.Nai

0986 114 682 - 0251 3817086/-69

K+ STORE in Can Tho

K+ STORE CAN THO

70 Trần Hưng Đạo, P. An Nghiệp, Q. Ninh Kiều, Cần Thơ

0988 870 813 - 0292 3769088/-89